Focusing on the consumer
Below you can see more about what we're doing to ensure our focus is you!
Whoopsie - We Just Do More!
Improving Transparency
Ai "Is it covered?" support
Our AI-powered virtual chat agent is designed to simplify how consumers understand their insurance coverage. It provides instant, clear answers to any policy-related questions, helping users navigate complex documentation effortlessly. Whether it’s a query about coverage limits, exclusions, or specific terms, the agent delivers precise, easy-to-understand information. Focused solely on the consumer, it ensures transparency and ease of use, eliminating the need to sift through lengthy documents or wait for customer service. This tool empowers policyholders to make informed decisions about their coverage, enhancing their overall experience with straightforward and accessible assistance.
Understanding your needs
Our "Tell us more" model
We gather valuable insights from customers through a carefully designed form to understand their needs and preferences. These forms include focused questions about coverage requirements, policy concerns, and priorities, such as affordability or ease of claims. We provide space for open-ended feedback, allowing customers to share unique concerns or suggestions. The collected data is analyzed to identify trends and areas for improvement, ensuring our products and services align with customer expectations. By sharing this information with underwriters, we ensure our offerings deliver real value and meet customer needs effectively.
Doing more than others
"Going the extra mile"
We prioritise giving our team the time and space to be creative, encouraging them to think about how we can go the extra mile for our customers. Recognising that many customer issues stem from underwriters declining claims, our goal is to find alternative solutions even when a claim is turned down. To achieve this, we forge strategic partnerships with suppliers and repairers who can offer services at reduced or even no cost. This approach allows us to support our customers when they need it most, providing options that go beyond standard policies and enhancing their overall experience with our company.
Keeping you informed
SMS Real-Time Claims Tracker.
Everyone goes on about having a dashboard that lets you check the status of a claim. But have they ever asked if you really want to log in every time? Or would you prefer to get a notification straight to your phone? Well, we asked, and we listened.
Our automatic SMS system keeps you in the loop as soon as there’s an update. If the underwriter needs more information, we’ll let you know. If the repair specialist popped round but missed you, we’ll text you. If anything changes, you’ll be the first to hear about it.
We’re currently in the BETA phase, so it’s not available on all our insurance products just yet, but it will be soon.
It’s just one more way we’re making things better for you, right here at Whoopsie!
Claim Resolution Insights:
Helping You Avoid the Pitfalls.
We know how frustrating it can be when a claim gets denied, and we believe you deserve to be kept in the loop. That’s why we’re introducing Claim Resolution Insights, a new feature designed to give you clear, straightforward explanations of the most common reasons claims get rejected, along with practical advice on how to avoid them.
How It Works:
- Clear Explanations: We’ll break down the top reasons for claim denials, whether it’s missing paperwork, policy exclusions, or incorrect details, so you know exactly what to keep an eye on.
- Practical Tips: For each common issue, we’ll offer easy-to-follow tips on how to make sure your claim process goes smoothly. For example, if there are documents people often forget, we’ll remind you to have them ready from the start.
- Personalised Alerts: If there’s something missing from your claim, we’ll give you a heads-up so you can sort it out before it causes any delays. This means fewer surprises and a quicker, smoother claims process.
By providing these insights, we’re aiming to make the claims process clearer, helping you avoid common stumbling blocks and building greater trust. We want you to feel confident at every step, knowing that we’re here to support you—not just when everything goes right, but when there are challenges too.
It’s all part of our commitment to making insurance more transparent, straightforward, and focused on you.
Protecting your world.
We're expanding our insurance products to not simply protect one thing. Our aim is to offer an insurance package that covers most if not all things in your home, your car, pets and helping you arrange your health and life insurance. We don't just stop there, travel, sports and even expat insurance incase you move away.
We take extra care for the elderly.
We all get old, so while we're young we're doing our best to give that little extra care for the elderly. We've had our processes checked by external auditors, both giving the golden thumbs up. Want to know more about how we look after older customers? Get in touch
Additional claim support.
Many insurance companies simply pass your claim over to the underwriter and that's it. We do more!
We're constantly improving our additional services and product options, so whether it's an additional contribution towards claims. Loyalty bonus where you can get your excess paid for by us or other great incentives and gifts for being great customers, we always aim to do more! If you're happy we're happy.