Say hello to Bill
Our Ai powered policy wording bot. He's coming soon!
Why?
We've developed an AI-powered chatbot to help consumers better understand insurance policy wording. we're just testing it at present. Customers can ask any question related to coverage, terms, or conditions, and the chatbot provides clear, precise answers. Each chatbot is customised to the specific policy the customer is enquiring about, ensuring accurate and relevant information. This tool aligns with our commitment to consumer duty by promoting ease of use and transparency, helping customers make informed decisions.
When done you can ask it anything, such:
- "What is covered under my home insurance policy?"
- "Are there any exclusions for water damage?"
- "How much is the excess for accidental damage?"
- "Is personal liability included in my coverage?"
What does Bill do?
Our AI chatbot is designed to provide accurate, instant answers to policy-related questions by analysing the specific terms and conditions of each insurance policy.
It's sole purpose is to make our customers lives easier. It collects information directly from the policy documents, extracting key details about coverage, exclusions, limits, and other relevant terms. Powered by OpenAI, the bot utilises advanced natural language processing and reasoning capabilities to understand and respond to customer queries effectively.This ensures that users receive clear, well-informed answers, no matter how complex the question. By integrating cutting-edge AI technology, the chatbot simplifies the process of understanding insurance, making it easier for customers to make confident, informed decisions.
Where can I use Bill?
Our AI chatbot will be available across key sections of our website to assist customers in understanding insurance policies. It can be accessed on terms and conditions pages, as well as on pricing tables and sales pages where policy details are displayed. Designed to offer clear, instant answers to any coverage-related questions, the bot helps customers make informed decisions about whether a policy is suitable for them. By being readily accessible during the decision-making process, it ensures that users have all the necessary information they need, promoting transparency and confidence when selecting the right insurance coverage.