Our "Knowing Your Needs" form is designed with a strong focus on our consumer duty and commitment to looking after our customers. Through this form, we gather information on what customers specifically want and need from an insurance policy. This insight allows us to better understand their priorities and tailor our services to meet those needs. Whenever possible, we collaborate with underwriters to tweak and adjust existing policies, ensuring they align more closely with customer preferences. This approach reflects our dedication to offering products that are not only suitable but also genuinely beneficial, helping customers find the right coverage with confidence.